Frequently Asked Questions
Everything you need to know about our biocompatible skincare.
Are Naturium products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free. While the vast majority of our products are vegan, we recommend checking the specific product page for a full ingredient list to confirm vegan status.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the contiguous United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund, minus shipping costs.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping fees and delivery times vary depending on the destination and local customs.
Are your formulas safe for sensitive skin?
Our products are formulated with biocompatible ingredients and are pH-balanced. However, we always recommend patch testing new products or consulting with a dermatologist if you have highly reactive skin.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.